Our Return Policy – Shop with Confidence!

We want you to be completely satisfied with your purchase from Chic Tissue Box. If for any reason you are not happy with your order, we offer a straightforward return process.

Eligibility for Returns

• If your item is defective, damaged, or not as described, you may request a return within 30 days of receiving your order.
• To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.
• Personalized or custom products are not eligible for returns unless they arrive damaged or defective.

How to Return an Item

1. Contact us at [email protected] within 30 days of receiving your order. Please provide your order number, the item(s) you wish to return, and the reason for the return.
2. Once your return request is approved, we will provide instructions for sending the item back to us.
3. Return shipping costs are the responsibility of the buyer unless the item is damaged or defective.
4. Once we receive the returned item, we will issue a refund to your original payment method or offer an exchange depending on your preference.

Refund Process

• Refunds will be processed within 5-7 business days after we receive your returned item.
• Please note that original shipping charges are non-refundable, and return shipping fees are the responsibility of the customer, unless the return is due to a defective or damaged product.

Questions or Concerns?

If you have any questions regarding returns or need assistance with the return process, please do not hesitate to contact us at [email protected]. We are here to help!